Maryborough Psychology & Health Clinic

Melinda Metaxas & Associates Pty Ltd

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Service Satisfaction Survey

To help us improve our services, we’d like to ask you a few questions about your experiences so far. It will take about 3 minutes to complete, and your responses will help to make the Maryborough Psychology & Health Clinic even better for you and other participants. You do not have to provide your name or your clinician’s name. Most questions will require you to rate your experience on a scale, from 1 - no, not at all, to 5 - yes, very much.

1. Firstly, we need to know the type of service that your responses relate to. What type of service did you access?
- Counselling
- Child therapy
- Assessment
- Primary Health
2. Who funded or paid for the service?
- Medicare
- NDIS
- TAC/Workcover
- Other
3. Approximately how many sessions/appointments have you attended?
- 1-2
- 3-6
- 7-10
- 10+
4. I was treated respectfully by my clinician
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
5. I trusted my clinician
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
6. I felt listened to
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
7. I felt that the clinician understood me and/or my concerns
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
8. I felt safe to talk to my clinician about my concerns or issues
- 1 no, not at all
- 2
- 3
- 4
- 5 Yes, very much
9. I was able to have input into my goals and supports provided
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
10. I was provided with choices in relation to my support or service
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
11. The service has helped me, or been helping me, to achieve my goals
- 1 No, not at all
- 2
- 3
- 4
- 5 yes, very much
12. I felt my clinician discriminated against me
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
13. I found the service beneficial
- 1 No, not at all
- 2
- 3
- 4
- 5 Yes, very much
14. How would you rate your clinician?
- 1 Poor
- 2
- 3 Ok
- 4
- 5 Outstanding/Excellent
15. Overall, how would you rate the service?
- 1 Poor
- 2
- 3 Ok
- 4
- 5 Outstanding/Excellent
16. Tell us what you like about our service:
17. Tell us how we can improve your experience with us:
18. Would you recommend our services to a friend, family member or colleague?
- Yes
- Maybe
- Don't know
- No
19. Would you come back if you required this type of service again?
- Yes
- No
Done - Press here to Submit Survey

Thank you for completing our satisfaction survey. We significantly value your feedback.

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Maryborough Psychology & Health Clinic

Melinda Metaxas & Associates Pty Ltd

Service Satisfaction Survey

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